Privacy Policy

1. Who this policy covers

This policy applies to Omily Speak, including the Omily Speak iOS app, this website, and the services used to provide speaking practice, feedback, learning progress, subscriptions, and support. Omily Speak is operated by OMILY LABS LTD, who is the data controller responsible for deciding how the personal information described below is used.

2. Information we collect

• Account information: your Sign in with Apple identifier and, when Apple supplies them, your name and email or private relay address.
• Learning profile: your English level, chosen language, goals, preferences, avatar, voice choice, plan, progress, and learning history.
• Practice content: session details, speech sent for live processing, transcripts, messages, corrections, reports, writing, pronunciation attempts, and other content you submit.
• Subscription records: Apple-signed transaction identifiers, product, status, renewal, expiry, refund or revocation state, and the account token used to bind a purchase to your Omily Speak account. We do not receive your card number.
• Usage and diagnostics: feature interactions, session duration, quota usage, errors, device/app version, and security events needed to operate and protect the service.
• Launch updates: your name, email, chosen learning goal, and the website language selected when you submit a request for updates. Ask us by email to stop updates or remove this information.
• Support information: the name, email, category, and message you submit through our support form.
• Website language preference: when you explicitly choose a website language, we store that preference in a non-sensitive cookie for 6 months. This is separate from appearance settings and does not change your app learning profile. The cookie is not used for advertising or analytics.

3. How we use information

We use this information to:

• authenticate you, restore your account, and keep learners separated;
• deliver live speaking practice, feedback, reports, progress, and adaptive learning;
• verify Apple purchases and apply subscription access and usage allowances;
• answer support and privacy requests;
• prevent fraud, abuse, account sharing, and security incidents; and
• measure reliability and improve the service without selling your personal information or using it for cross-app advertising.

4. Legal bases

Where data-protection law requires a legal basis, we process information to perform our contract with you (account access, practice, feedback, subscriptions, and support), for legitimate interests in keeping the service secure and improving reliability, to comply with legal obligations, and with consent where a feature specifically asks for it. You may withdraw consent for optional research processing without losing ordinary practice.

5. Service providers and AI processing

We use specialist providers only where needed to run Omily Speak. These include Apple for sign-in and purchases, Railway for hosting, and LiveKit for real-time media transport and, where configured, managed AI inference. Live voice practice, including the current internal iPhone TestFlight version, uses Google Gemini for speech transcription, tutor responses, and synthesised tutor speech. The website's scripted demo does not record or send your speech for AI processing. We may also use Google Gemini or OpenAI for corrections and learning feedback. Information may be processed in countries other than yours. We use contractual, technical, and access controls intended to protect it.

Ordinary practice content is used to deliver your session and improve your personal learning experience. It is not added to an Omily Speak research or model-training dataset unless you separately see, understand, and accept an optional research consent.

6. Retention and deletion

We keep account, learning, transcript, and report information while your account exists so that history and progress can be restored. You can permanently delete your account from Profile in the app. This removes attributable learner data and revokes access, but it does not cancel an Apple subscription. Apple purchase records and limited security or financial records may be retained where reasonably necessary for entitlement integrity, fraud prevention, dispute handling, or legal obligations. Support requests are normally retained for up to 24 months from receipt unless longer retention is needed for an open dispute or legal obligation.

7. Your choices and rights

You can change language and learning preferences in the app, manage or cancel your subscription through Apple, and delete your Omily Speak account in Profile. Depending on where you live, you may also ask for access, correction, portability, restriction, or deletion of personal information, or object to certain processing. Submit a request on our support page. We may need to verify that the account is yours. UK users may also complain to the Information Commissioner’s Office; other users may contact their local data-protection authority.

8. Security, children, and changes

We use encrypted connections, revocable sessions, access controls, server-side purchase verification, and account isolation. No system is perfectly secure. Omily Speak is not directed to children under 13; users below the digital-consent age in their country must use it only with a parent or guardian where required. We may update this policy as the service changes and will publish the new effective date here.